Refund and Returns Policy
At EcoVolt Solutions, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your order, we’re here to help. This Refund Policy outlines the process for returning and refunding items purchased from our store.
1. Returns
We accept returns for most items within 15 Days of the original purchase date, provided that:
- The item is in its original condition and packaging.
- All accessories, manuals, and components are included.
- A valid proof of purchase is provided.
Some products may not be eligible for returns due to health, safety, or hygiene reasons.
To initiate a return, please contact our customer service team at [Customer Service Email or Phone Number] with your order number and details about the product you wish to return. We will guide you through the process and provide a return shipping label, if applicable.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Refunds typically take 5–10 business days to process, depending on your payment provider.
Please note that shipping costs are non-refundable, except in cases where we have made an error or the product was damaged or defective upon arrival.Please ensure that you review the product details before making a purchase.
3. Exchanges
If you receive a defective or damaged product, or if you wish to exchange an item for a different model or version, please contact us within 1-2 days of receipt. We will arrange for an exchange at no additional cost to you, provided the item is still in stock.
5. Late or Missing Refunds
If you haven’t received a refund within the stated time frame, please take the following steps:
1. Check Your Bank Account: Sometimes refunds take a few days to process, so please wait a few more days before contacting your bank.
2. Contact Your Credit Card Company: Some credit card companies take longer to post refunds to your account.
3. Contact Us: If you’ve done all of the above and still haven’t received your refund, please contact our customer service team at [Customer Service Email or Phone Number] for further assistance.
6. Shipping
For returns, you will be responsible for paying the shipping costs unless the return is due to an error on our part or a defective product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
7. How to Contact Us
If you have any questions about our Refund Policy, please contact us at:
EcoVolt Solutions
Address: Chattha colony # 1,Steet # 2 primary school , khokhar house near Makkah general store, begum kot shahdara Lahore,
Contact: +92 3125757565
E-mail: support@ecovoltsolutions.shop